Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat 8:00AM - 1:00PM
  • Sun Closed
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CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.


What Our Customers Are Saying

Best guys in town. I go to no other. 5/5


-Chris Giesselman

I have been here twice already. First time for an oil change, and the second for an emissions test. The service is fast, friendly, and reliable. No tricks, and pricing is fair. If you need anything done, this is the place to go!


-Michelle Manzione

I work with Lenny. He truly cares about his customers. He knows his word of mouth is his best form of advertising. Give this guy a shot!


-Marty Grizzanti

#1 shop located in Berlin/Kensington, CT. Thank you Justin for all your hard work, and thanks to the whole crew there!!


-Jimmy IV

Got my emission testing done there. It got done fast, was there 15 min tops. Very friendly there.


-Llavi Kastiyo

Excellent customer service. Very honest. They corrected a problem with my car that was missed at a previous visit. They could have easily said it was something else, but they owned up to it, fixed it at no charge, AND did extra service at no charge also. These guys are great!


-Ray Martin
  • ASE (Automotive Service Excellence)
  • AAA (American Automobile Association)
  • BBB Better Business Bureau
  • RepairPal
  • ASA Member (Automotive Service Association)
  • IATN (International Automotive Technicians' Network)
  • IDENTIFIX
  • Jasper Engines & Transmissions
  • BG Products
  • Royal Purple Synthetic Oil
  • Car Care Aware
  • Call Us For Service: 860-829-7377